Monitoring - Since October 10, 2024, we encountered an issue that caused our Instagram post and comment importer to stop working for certain accounts. This problem stemmed from a bug in Meta's systems, which affected our ability to retrieve the "hidden" field for comments via the Instagram Graph API. We have reported this issue to Meta for resolution (see details here).
As of today, we have implemented a fallback strategy. When encountering the issue related to the "hidden" field, we now import Instagram post and comment data without this field. This has restored the import functionality for accounts previously affected, particularly those with a high volume of comments.
You should now see Instagram post and comment data being imported as expected.
Oct 15, 2024 - 05:35 UTC
As of today, we have implemented a fallback strategy. When encountering the issue related to the "hidden" field, we now import Instagram post and comment data without this field. This has restored the import functionality for accounts previously affected, particularly those with a high volume of comments.
You should now see Instagram post and comment data being imported as expected.
Oct 15, 2024 - 05:35 UTC
Investigating - We have identified that reports containing excessive amounts of data are not being processed in a timely manner. We are further investigating and will update you here.
Oct 02, 2024 - 07:48 UTC
Oct 02, 2024 - 07:48 UTC
Investigating - A number of Insights metrics will be deprecated on September 16, 2024. We are currently analyzing which data sources will be affected. We would like to share with you the official announcement from Facebook: https://developers.facebook.com/blog/post/2024/06/17/page-insights-metrics-removal/
We will provide an update with a full list of affected data source columns soon.
Jul 17, 2024 - 12:02 UTC
We will provide an update with a full list of affected data source columns soon.
Jul 17, 2024 - 12:02 UTC